Vitality Index

    Market Signals: BPO & Outsourcing

    Latest wins, contracts, and expansions across contact center BPO, business process outsourcing, and travel management BPO.

    Showing 1–4 of 4
    BPO / Contact CenterJune 22, 2026

    Salesforce delivers WEM for Agentforce Contact Center - No Jitter

    Salesforce launched a Workforce Engagement Management solution for its Agentforce Contact Center platform.

    Winning company: Salesforce
    Client / event: WEM for Agentforce Contact Center launch
    Source: No JitterRead full story
    BPO / Contact CenterJune 18, 2026

    Roadzen Expands U.S. Footprint with $1.2 Million Embedded Roadside Contract - GlobeNewswire

    Roadzen secured a $1.2 million embedded roadside assistance contract expanding its U.S. operations.

    Winning company: Roadzen
    Client / event: $1.2 million embedded roadside assistance contract in the U.S.
    Source: GlobeNewswireRead full story
    BPO / Contact CenterJune 1, 2026

    Call Center Expansion Boosts Forest River Owner Experience - RVBusiness

    Forest River expanded its call center operations to improve owner support experience.

    Client / event: Forest River call center expansion
    Source: RVBusinessRead full story
    BPO / Contact CenterJune 1, 2026

    The FCC wants to onshore contact centers: How 7 organizations respond - CX Dive

    The FCC is pushing to onshore contact centers, prompting responses from seven organizations in the industry.

    Client / event: FCC onshoring mandate for contact centers
    Source: CX DiveRead full story